VinFast expands its global after-sales customer support network to improve EV ownership experiences, service accessibility, and long-term customer confidence.
VinFast is expanding its global after-sales customer support strategy as the electric vehicle manufacturer increases investment in service infrastructure, ownership experiences, and long-term customer care across international markets.
According to the company, VinFast plans to expand its global after-sales network to more than 1,100 workshops worldwide during 2026 across North America, Europe, the Middle East, and Asia.
The network will include dealership service centres, fleet-support facilities, and authorised third-party repair partnerships designed to improve service accessibility, reduce wait times, and strengthen customer support coverage.
VinFast stated that customer confidence, long-term ownership experience, and responsive after-sales support are becoming increasingly important differentiators in the competitive EV market.
The company recently signed Memorandums of Understanding (MOUs) with 29 after-sales partners during a global partner event attended by more than 200 investors, distributors, dealers, and service providers.
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Expanding EV Customer Support Infrastructure
In the United States, VinFast is strengthening customer service operations through partnerships, including RepairWise, a digital-first automotive service platform supporting remote diagnostics, repair estimates, and appointment scheduling.
According to VinFast, the partnership helps extend service coverage in areas where dealership infrastructure is still growing while improving convenience for EV owners.
The company stated that after-sales ecosystems are increasingly essential as customers place greater emphasis on battery reliability, maintenance accessibility, software support, and overall ownership experience.
“The combination of charging infrastructure, after-sales support, and competitive pricing makes VinFast very compelling for the US market,” said David Pributsky, Chief Commercial Officer and Co-Founder of RepairWise North America.
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Improving Long-Term Ownership Experiences
According to VinFast’s US partners, investment in customer support infrastructure is one of the key reasons they believe the company has long-term growth potential in the EV market.
“Our role is to help make the VinFast ownership experience easier and more convenient for customers across the United States. Through our digital service platform and independent repair network, we can help customers access qualified service locations more quickly, receive transparent repair estimates, and schedule repairs efficiently,” said Anthony Rodio, Chief Executive Officer and Co-Founder of RepairWise.
VinFast stated that integrating dealership operations with authorised repair networks helps improve responsiveness, service flexibility, and customer convenience throughout the ownership lifecycle.
Building Customer Trust Through After-Sales Service
According to company partners, VinFast’s long-term investment in service infrastructure and customer care is helping strengthen confidence in the brand’s global expansion strategy.
“VinFast has demonstrated real commitment, and they have the people and resources to support their aspirations. Expanding in the US is not easy, but they are clearly committed to building for the long term,” said Pributsky.
The company stated that improving after-sales responsiveness and ownership support remain central to its long-term EV customer experience strategy as competition across global EV markets intensifies.
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