CLEAR is expanding premium airport assistance at Miami International Airport to help travellers navigate terminals, baggage, and security more easily.
CLEAR has launched Concierge Powered by CLEAR at Miami International Airport (MIA), introducing an airport-wide service that provides personalised assistance to travellers throughout their journey. According to the company, MIA is the first airport to offer a premium service available to all passengers, regardless of membership status.
The launch comes as Miami-Dade County prepares for increased visitor volumes driven by major events, including America250 celebrations and the FIFA World Cup. CLEAR said the service is designed to help travellers move more efficiently through the airport during peak periods.
Concierge Powered by CLEAR provides travellers with support from curb to gate, including baggage assistance and in-terminal guidance. The service is intended to assist a wide range of travellers, including families, international visitors, business travellers, and older passengers seeking additional support during their journeys.
“We are continually seeking fresh, creative approaches to enhancing convenience throughout the MIA travel journey – from the cabin to the curb – and the CLEAR-powered Concierge service is designed to do exactly that. I commend CLEAR for choosing to broaden this premium offering at MIA, especially as our community prepares to welcome millions of visitors for this summer’s World Cup matches,” said Daniella Levine Cava, Mayor, Miami-Dade County.
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Delivering a More Seamless Airport Journey
CLEAR said the service is supported by dedicated CLEAR Ambassadors who help travellers navigate airport processes and provide on-the-ground assistance throughout the terminal. The company believes the approach can create a more predictable and less stressful airport experience, particularly for passengers unfamiliar with the airport environment.
The launch also builds on CLEAR’s earlier deployment of biometric eGates at MIA, which allow CLEAR+ members to verify their identity and proceed directly to physical screening in under five seconds.
“Airports are the first and last impression of a city. We’re proud to support Miami International Airport with a faster, more seamless travel experience from home to gate that emphasises hospitality and trust – at exactly the moment when the world is arriving in Miami-Dade County,” said Kyle McLaughlin, EVP, Aviation, CLEAR.
Expanding Premium Travel Support
The company said Concierge Powered by CLEAR is available to all travellers at Miami International Airport, with pricing starting at $99 for departures and $199 for arrivals. Travellers do not need a CLEAR+ membership to access the service.
The launch reflects growing investment by airports and travel providers in concierge-style services that combine technology, operational support, and personalised assistance to improve passenger experiences across increasingly busy travel environments.
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