IPI is helping partners deliver AI-ready customer experience solutions through new technologies, training, and recurring revenue opportunities.
IP Integration (IPI) has launched its global IPI Partner Programme to help partners capitalise on growing demand for AI-ready customer experience solutions among small and medium-sized businesses. The programme provides access to IPI’s proprietary technologies, including ElasticCX and Cloud PCI, alongside training, consultancy, and commercial support.
According to the company, the programme is designed to address the increasing complexity of delivering end-to-end customer experience solutions by enabling partners to expand their portfolios without building every capability in-house. By leveraging enterprise-grade technologies, partners can deliver scalable customer experience solutions that are easier to deploy and support.
“As demand for AI-ready CX solutions grows, many partners are investing in and developing the resources and expertise needed to support these capabilities. Our Partner Programme is designed to make that transition more practical and commercially achievable – providing partners with access to future-ready, enterprise-grade technology, consultancy and advice, without the complexity. It enables partners to move faster, win more opportunities and unlock sustainable, recurring revenue within the underserved but rapidly growing SMB market,” said Ritchie Butters, Director of Channel, IPI.
Three organisations have already joined the programme, including PurpleUC, a UK communications services provider; Go CX, a customer experience consultancy; and New Era, a global technology solutions provider.
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Supporting Partner Growth in Customer Experience
The programme provides access to ElasticCX, IPI’s Contact Centre-as-a-Service (CCaaS) and Unified Communications-as-a-Service (UCaaS) platform, alongside Cloud PCI, which offers secure payment functionality across multiple compliance-focused modules.
Designed around a “win, deliver, grow” model, the programme supports partners throughout the customer lifecycle, from acquiring new business to delivering services and building recurring revenue streams. IPI said the initiative is open to organisations of all sizes and includes three participation models: reseller, managed service provider, and referral partnerships.
“We’re glad to be part of the IPI Partner Programme. What stood out to us was the practical and straightforward approach of the IPI team, which is a good fit for PurpleUC and reflects how we support customers day to day. We’re looking forward to continuing to build the relationship, sharing knowledge and working together to deliver more solutions that fix real problems and provide real value for customers,” said Andy Wenn, IT Manager, PurpleUC.
Expanding Access to AI-Ready Solutions
Partners joining the programme receive access to training, product enablement resources, a dedicated partner portal, and ongoing support from IPI specialists. The company said the initiative is intended to help partners bring AI-powered customer experience capabilities to market more efficiently while reducing technical and operational complexity.
The launch reflects growing demand among SMB-focused service providers for AI-enabled customer experience technologies that can be delivered through flexible partnership models, creating sustainable, long-term revenue opportunities.
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