Tekvision has launched Flow Suite to help enterprises test conversational AI systems and customer journeys before deployment.
Tekvision, a provider of testing and assurance software for conversational AI and customer experience, has launched Flow Suite, a testing and assurance solution designed to help enterprises validate conversational AI systems and customer journeys before they reach customers.
The suite includes FlowAX, which tests conversational AI, voice and chat agents, and agent-assist systems, and FlowCX, which automates testing for the customer journeys those systems support.
Together, FlowAX and FlowCX help organisations verify that AI systems and customer journeys perform as intended before deployment. The suite is designed for organisations using conversational AI, IVRs, routing, self-service flows, and voice channels. Both products work across voice and digital channels, integrate with CCaaS platforms, and support regulated industries with SOC 2 Type II controls.
Testing Conversational AI
FlowAX places real calls and digital chats into an organisation’s contact centre to verify whether AI delivers accurate information, stays on brand, meets compliance requirements, and responds appropriately. It supports scripted regression testing and AI-driven personas, including frustrated, rushed, or adversarial callers, to identify issues that scripted tests may miss.
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FlowCX tests customer journeys by placing calls and digital conversations in the contact centre, validating each step from start to finish. Test cases can be created visually without coding and scheduled to run automatically.
“Our mission is to help enterprises deploy AI safely, without letting testing slow them down. The more testing and assurance we can put in their hands, the more confidence businesses have before enabling AI in front of their customers,” said Mike Lee, President, Tekvision.
Helping Organisations Validate Customer Journeys
The launch comes as organisations increasingly rely on AI to manage customer interactions while addressing growing expectations around accuracy, reliability, security, documentation, and monitoring. Conversational AI can produce different responses to similar inputs, while IVRs, routing paths, and self-service flows can fail after system updates.
Tekvision said Flow Suite addresses these challenges by testing both AI systems and the customer journeys they support. While FlowAX validates AI performance, FlowCX verifies end-to-end customer journeys, helping organisations identify issues earlier, support compliance, and provide evidence that systems are operating as intended.
AI-powered customer service is becoming an increasingly common first point of contact for essential services. When these systems fail, customers may receive incorrect information, experience delays, struggle to reach support, or leave interactions without resolution.
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