Flybuy and Eagle Eye have partnered to combine location intelligence with loyalty technology to deliver more personalised customer experiences.
Flybuy, an AI-powered location technology platform, has partnered with Eagle Eye, a SaaS and AI company specialising in loyalty and personalised marketing, to help restaurants and retailers deliver more connected omnichannel customer experiences.
Together, Flybuy and Eagle Eye will deliver a combined solution that bridges customer engagement and operational execution, enabling brands to create more personalised, timely, and seamless experiences from order to fulfilment.
By combining Flybuy’s location-based technology and real-time order readiness intelligence with Eagle Eye’s loyalty, promotions, and AI-powered personalisation capabilities, restaurant and retail brands can better understand customer behaviour, streamline operations, and improve customer satisfaction and retention.
“Flybuy is focused on helping brands create exceptional customer experiences using AI-powered location technology. Partnering with Eagle Eye allows us to extend that value even further by connecting fulfilment moments with personalised engagement opportunities that drive loyalty and repeat business,” said Marc Wallace, CEO and Co-Founder, Flybuy.
Consumers increasingly expect convenience, personalisation, and speed across every touchpoint. Through this partnership, brands can trigger personalised offers, loyalty rewards, and engagement opportunities based on real-world customer behaviours and location events.
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“Our partnership with Flybuy represents a meaningful step forward in helping retailers create truly connected customer journeys,” said Jeff Baskin, Chief Revenue Officer, Eagle Eye. “Personalising the omnichannel experience with ‘marketing in the moment’ provides relevancy to the customer, increased sales, and incremental revenue from CPGs. Together, we’re enabling brands to deliver more relevant, seamless experiences in a personalised manner.”
Flybuy’s technology powers millions of customer interactions annually through solutions such as pickup, order-readiness notifications, dine-in service optimisation, and guest arrival tracking. Integrated with Eagle Eye’s loyalty and promotional platform, brands can create a more connected customer experience from purchase through fulfilment.
The partnership will enable brands to deliver real-time personalisation tied to customer arrival and fulfilment moments, strengthen loyalty and rewards across digital and physical channels, improve operational efficiency for pickup, delivery, and dine-in orders, and generate customer insights through combined behavioural and location data.
As consumer expectations continue to evolve, Flybuy and Eagle Eye aim to help brands deliver smarter, more responsive customer experiences that build long-term loyalty and drive measurable business results.
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