800.com customers can activate an AI Agent directly inside their existing call flow, with no additional hardware, no long-term contracts, and no technical setup required.
800.com, a business phone platform for small businesses, has introduced 800 AI Agents, AI-powered virtual receptionists that answer calls, respond to customer questions, book appointments, and capture leads whenever a business owner is unavailable.
800.com customers can activate an AI Agent directly inside their existing call flow, with no additional hardware, no long-term contracts, and no technical setup required.
For small businesses, a missed call can mean a missed customer. Many callers who don’t get an answer don’t leave a voicemail and may contact a competitor instead. 800 AI Agents help reduce the chances of this happening.
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Tom English, VP of Marketing, 800.com, said, “Small business owners are busy. They’re on a job site, with a customer, or busy with their personal life when the phone rings. Every one of those missed calls is potential revenue walking out the door. 800 AI Agents make sure no call goes unanswered, and every customer gets a response.”
How 800 AI Agents Work
800 AI Agents integrate directly into the 800.com call flow. When a call comes in and cannot be answered by a human, the AI Agent answers, greets the caller on behalf of the business, and handles the conversation based on the skills configured.
Each agent is trained on a business-specific knowledge base, including services, pricing, policies, and FAQs, so that every interaction sounds informed and on-brand.
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At launch, 800 AI Agents support four skill templates:
- Answering Service: Greets callers professionally and captures detailed messages
- Scheduling: Books appointments on a calendar and confirms details with the caller
- Lead Qualification: Asks the right questions and captures key information from every prospect
- Customer Support: Answers common questions, shares business hours, and routes complex issues appropriately
Every call handled by an AI Agent automatically generates a call summary, a call quality score, and a recommended next step. Business owners always know who called and what to do next.
“Every call is an opportunity. 800 AI Agents make sure those opportunities don’t slip through the cracks,” said Bonnie Whitmire, Senior Product Owner at 800.com. “Whether it’s a new lead calling after hours or a customer with a quick question, the AI Agent handles it, and the business owner gets a full picture of every conversation.”
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