Apteco, Syniverse Team Up To Offer WhatsApp Integration

Apteco announced it is working with Syniverse, the “world’s most connected company”, to offer the WhatsApp Business platform to businesses in Europe and beyond.

This partnership enables enterprises to use the WhatsApp Business API as an integrated channel for the orchestration and personalization of messages customers opt-in to receive.

WhatsApp is the leading rich and interactive messaging service used by more than two billion people in over 180 countries and 60 languages to stay in touch with family and friends. The WhatsApp Business platform is specifically built for medium-to-large businesses to send messages across the customer journey at scale, using automation, personalization, and interactive options that streamline processes and improve the overall customer experience.

WhatsApp enjoys huge popularity in Germany, which is a key market for Apteco. 89% of German WhatsApp users use it daily and in 2021, the messaging app was declared as Germany’s most influential brand, ahead of Amazon and Google (Ipsos, 2021). For marketing experts, however, WhatsApp Business is not only interesting because of its significant reach. Compared to other channels such as email, text messages via WhatsApp or SMS also record a significantly higher level of engagement. While it takes on average about 90 minutes for an email to be read, it takes only 90 seconds for text messages.

WhatsApp Business platform has allowed companies to communicate with customers via WhatsApp since 2018, however, recently expanded to let customers choose to receive more types of messages.

Through the new integration with Apteco’s PeopleStage campaign software, Apteco clients can orchestrate, personalize, and broadcast WhatsApp messages and seamlessly integrate them into their existing channel mix. The integration is enabled by a connection to the application programming interface of Syniverse’s CPaaS Concierge Software-as-a-Service (SaaS) platform offering. Alongside SMS and Mobile Wallet, WhatsApp Business platform is already the third mobile-focused channel integration that Apteco has offered in partnership with Syniverse.