Asda Tests Out Self-Service Returns Solution

Asda tests out self-service returns solution as concept lands in Ashton-under-Lyne store in Greater Manchester.

Asda is piloting a self-service returns system where shoppers can deposit unwanted or faulty products and be automatically refunded.

A trial is underway at the retailer’s Ashton-under-Lyne store in Greater Manchester. Asda is also testing out a service allowing shoppers to buy tobacco and vape products without having to queue at the traditional kiosk.

In a LinkedIn post, Alexander Lacy, Senior Manager – Retail Front End Service and Back Office at Asda, said, “Self-service return is live. Massive well done to all the people involved in landing our brand new self- service returns concept in our Ashton store in Greater Manchester.”

She added, “The service allows customers to return items they have purchased in-store using their receipt and then get a refund via their original payment method. If the return is a simple change of mind it can be done in around 30 seconds. If the customer requires help or the return is more complicated, then our colleagues are on hand to help.”

“This is designed to help customers speed up their shopping trip by removing the pinch point of queueing at a traditional kiosk with customers wanting multiple missions.”