Avaya and C1 have extended their strategic partnership to help enterprises modernise contact centres and AI-powered communications.
Avaya, an enterprise communications software company, has extended its multiyear strategic partnership with technology solutions provider C1 to help organisations modernise contact centres and mission-critical communications with AI-powered capabilities.
The partnership combines Avaya’s Infinity and Nexus platforms with C1’s implementation and managed services expertise, enabling organisations to modernise customer and team member communications while supporting cloud, on-premises and hybrid deployment models.
The company’s aim is to help enterprises improve customer experiences, streamline operations, and adopt AI without disrupting existing communications infrastructure.
Supporting Customer Experience Modernisation
“Our customers are looking for trusted paths to modernise while preserving the reliability, flexibility and control their businesses depend on. The extension of this partnership will help our teams fully meet customers where they are today, and accelerate their plans to deliver the next generation of customer experience,” said Marylou “M” Maco, Chief Revenue and Customer Experience Officer, Avaya.
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Avaya Infinity is designed to connect AI, customer journeys, team member workflows and business systems, while Avaya Nexus supports voice communications for organisations operating in highly regulated and mission-critical environments.
Expanding AI-Powered Enterprise Communications
C1 will continue to deliver implementation, integration, and managed services for Avaya’s platforms across sectors, including healthcare, financial services, education, and government.
“Our focus and passion is helping customers modernise in ways that are practical, secure and designed to deliver measurable business outcomes. We look forward to continuing our work to help customers take advantage of Avaya Infinity, Avaya Nexus and the broader innovation opportunities ahead,” said Leigh Juul, Chief Revenue Officer, C1.
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