Bentley Launches Personalised Customer Tour Experiences

Bentley Launches Personalised Customer Tour Experiences

Bentley launches personalized customer tour experiences, combining interactive digital elements with traditional craftsmanship to showcase its rich heritage and customisation capabilities.

Bentley Motors has created a new fully immersive, innovative and digitally engaging customer experience at its Crewe headquarters.

From 1 September, customers will be able to create their own Bentley design as well as enjoying the 3D experience that brings the story of Bentley’s long and rich history to life.

This development is part of its £2.5 billion investment in future product development and the Bentley headquarters which employs over 4,000 people. 

Bentley customers will be welcomed by a dedicated host who will create a personalised factory tour to inspire and stimulate ideas for their final specification. 

A new customer experience area in the Excellence Centre for Vehicle Finish will offer the opportunity to create a piece of custom art.

Clients will be invited to choose from a range of the latest paint finishes, sustainable hides, stitching designs, finest wood veneers, hoods, carpets and seatbelt varieties with design consultants on hand to provide advice on combinations and aesthetic. 

The dedicated wood shop with more than nine sustainable wood finishes from around the world will enable customers to select their own veneers and learn how their car will be precision book and mirror matched. Bespoke finishes such as stone, carbon fibre and machine turned aluminium are also offered. 

Caren Jochner, global head of brand experience at Bentley, said, “We have invested heavily to provide the service our clients expect and are now providing interactive immersive solutions that will enable each customer to learn and interact as well as creating a legacy and opportunity to invest in a piece of Bentley history.

“Our customer experience centre, CW1 House, is a place where we can entertain our customers in an exclusive environment and they can enjoy being immersed in the Bentley brand. The skill and passion of our craftspeople who work with the finest materials is now supported by immersive digital innovations such as the 180-degree show in Lineage and our new Phygital Table creates opportunities for clients to customise their preferred factory tour using touch screen technology.”