Cognigy Scores $100M Series C to Advance AI-First Customer Service

Cognigy Scores $100M Series C to Advance AI-First Customer Service

Cognigy has raised $100 million in Series C funding, which the company will invest into its mission to deliver AI-first customer service at scale. 

This announcement comes witnessing an increase in market demand across all industries. Cognigy plans to direct the capital towards research and development efforts in conversational and genAI, further expanding its offering.

“The market opportunity for AI-first customer service is immense. Enterprises across all industries are recognising the critical need for efficient, scalable, and personalised customer interactions. Our platform delivers and manages AI Agents that revolutionise the customer service landscape, providing businesses with the tools to exceed customer expectations and drive loyalty. This funding will enable us to seize this opportunity, expand our global footprint, and continue to innovate our platform to meet the evolving needs of our clients,” said Philipp Heltewig, Co-founder and CEO of Cognigy.

Founded in 2016, Cognigy provides robust AI solutions to more than 1,000 brands worldwide, including Lufthansa Group, Virgin Pulse, Frontier Airlines and more.

Cognigy’s AI-first solutions, such as AI Copilot, AI Agents for Sales and Marketing, and more, use both conversational and genAI to deliver pre-trained AI Agents that resolve high-volume customer requests at scale. This way, customers can redirect human agents to high-value conversations. The same AI Agents also function as Agent Copilots, offering immediate and contextual support to human agents while automating routine tasks like call wrap-up.