Conduent has introduced new AI-powered CX capabilities, including real-time translation, AI training simulations, and voice enhancement to improve customer service.
Conduent, a technology-driven business solutions and services company, has introduced new AI-powered capabilities within its Next Generation CX Platform to help organisations overcome language barriers, accelerate agent readiness, and improve customer interactions.
The platform combines real-time translation, AI-driven training simulation, and voice enhancement technologies to help organisations expand into new markets, improve service quality, and increase customer satisfaction. It is designed to optimise customer interactions, enhance agent performance, and improve contact centre operations through AI, automation, and advanced analytics. The new capabilities aim to help organisations deliver more consistent, personalised, and efficient customer experiences across channels and geographies.
Improving Customer Support with AI
“The future of customer experience isn’t AI or people, it’s AI and people working together. Our Next Generation CX Platform has arrived. It helps clients reach more customers, onboard agents faster and deliver more consistent service across languages and geographies,” said George Wehbe, President, Commercial Solutions, Conduent.
The platform’s AI-powered real-time translation enables customer conversations across more than 90 languages, helping organisations support customers in their preferred language while using their existing workforce. Conduent has also introduced AI-powered training simulations that allow agents to practise real-world customer scenarios and receive targeted coaching, helping organisations reduce onboarding time by up to 40% during seasonal demand. Pasted text.txt
Voice Enhancement Improves Customer Interactions
Conduent has also introduced AI-powered accent-smoothing and noise-cancellation capabilities to improve the clarity of customer-agent conversations. By reducing communication barriers and background noise, these technologies aim to improve customer engagement, accelerate issue resolution, and enhance overall interaction quality.
The Next Generation CX Platform combines AI-powered automation, agent enablement, operational intelligence, and customer insights into a flexible suite of solutions designed to help organisations improve customer outcomes, increase operational efficiency, and adapt to evolving customer expectations.
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