Docusign launches AI-powered assistants and agents to automate agreement workflows, accelerate approvals, and improve contract management across business systems.
Docusign has unveiled new AI-powered assistants and autonomous agents designed to automate agreement workflows and improve how businesses manage contracts, approvals, and operational processes.
Announced at the company’s Momentum conference, the new capabilities expand Docusign’s Intelligent Agreement Management (IAM) platform with conversational AI tools that help organisations move agreements from drafting to execution more efficiently.
According to the company, businesses continue to manage agreement workflows across fragmented systems, email, and manual review processes, resulting in delays across sales, hiring, procurement, and partnership operations.
Docusign stated that its new AI assistant and agent framework is designed to transform agreements from static records into intelligent operational workflows capable of supporting decision-making and process automation.
“Every business runs on agreements, but until now, they’ve been static records of work,” said Allan Thygesen, Chief Executive Officer, Docusign.
“Docusign is the only platform with the full context of your agreement history and relationships, and that’s what allows us to turn agreements into something more powerful: systems that can guide business decisions and move work forward,” Thygesen added.
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AI Assistants and Autonomous Agreement Agents
At the centre of the launch is Iris, Docusign’s AI engine for agreements.
According to the company, Iris enables teams to ask natural language questions, surface obligations and contract terms, automate reviews, and trigger workflows directly from agreement data.
The new AI agents can:
- Review agreements against company standards
- Suggest edits automatically
- Trigger approval workflows
- Monitor contracts for obligations and risks
- Manage renewals and next-step actions
- Support custom agreement workflows through Agent Studio
Docusign stated that the capabilities are designed to reduce manual agreement management work while improving operational speed and visibility.
Connected AI Workflows Across Enterprise Systems
The IAM platform also introduces expanded integrations designed to connect agreement workflows across enterprise systems and AI ecosystems.
According to Docusign, the platform integrates with:
- Microsoft Copilot
- Salesforce
- SAP
- Slack
- Coupa
- OpenAI ChatGPT
- Anthropic Claude
- Gemini
The company also announced partnerships with legal AI platforms, including Harvey, Legora, and Thomson Reuters CoCounsel, to extend AI-powered contract review and legal workflow capabilities.
Docusign stated that the open platform approach enables agreement workflows to operate more seamlessly across legal, HR, sales, procurement, and finance operations.
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New AI Capabilities for HR, Sales, and Customer Experience
Docusign also introduced several role-specific IAM capabilities:
- IAM for HR: Automates team member agreement workflows, onboarding, and compliance processes
- IAM for Sales: Embeds agreement generation, approvals, negotiation tracking, and renewals directly into CRM environments
- AI-Powered Web Forms: Converts static PDF forms into interactive digital workflows for customer onboarding and service experiences
According to the company, the tools are designed to improve operational efficiency while reducing friction across team members and customer workflows.
Enterprise Adoption and Operational Impact
Docusign stated that approximately 40,000 customers are already using its Intelligent Agreement Management platform globally.
The company also cited a Deloitte report stating that organisations using AI-driven agreement workflows via end-to-end agreement platforms achieve nearly 30% higher ROI than those without such systems.
According to Docusign, the launch reflects growing enterprise demand for AI-powered workflow automation, connected agreement intelligence, and operational systems capable of reducing manual administrative work across the business.
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