Cresta and Five9 Announce Real-Time Integration Powered by Five9 VoiceStream
Cresta announced it has accredited its real-time integration with Five9, the cloud contact center platform. The integration allows Cresta customers to connect into the Five9 AI-driven customer engagement platform and allows Five9 customers to easily implement Cresta’s advanced AI-driven real-time intelligence layer, removing technical barriers and increasing overall value from both solutions. As a part of this partnership, Five9 has also invested in Cresta’s Series C funding.
Cresta helps teams in contact centers drive better customer experience CX, ensure compliance, and unlock revenue opportunities with its AI-driven, real-time coaching platform for agents providing dynamic, live guidance based on the best practices of top performers. Cresta also provides real-time visibility for managers to see and track every conversation and agent’s progress.
“We are so excited to be working with Five9 as an accredited and integrated partner. Five9 has solved one of the most challenging aspects of contact center technology with VoiceStream; making real-time integration easy, reliable, and secure rather than a cost and time barrier to adopting new technologies. As integrated solutions, we can deliver on the promise of better CX in real-time,” said Zayd Enam, CEO and Co-founder, Cresta.
The Five9 platform provides a variety of open APIs for customers and partners. Specifically, the VoiceStream API is a developer-friendly, modern cloud-to-cloud real-time media streaming API enabling frictionless integrations with partners and securely protecting customers’ voice data.
Five9 VoiceStream helps customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform.