Lineage’s relationship with Cognizant represents both a step-change enhancement in the company’s customer service offering as well as a shared vision to create a new standard in cold chain customer care.
Lineage, Inc. has announced a strategic relationship with Cognizant. The collaboration builds on Lineage’s ongoing initiative to provide a One Lineage Customer Experience—an approach to service grounded in ease-of-use and greater network collaboration via automation technology and operational excellence.
A key aspect of the collaboration is combining consistent service delivery with Lineage’s cold chain expertise. Customers will continue working with the same service professionals they rely on today, ensuring continuity and familiarity in day-to-day support.
“The customer service team plays a mission-critical role in how Lineage delivers value every day,” said Greg Lehmkuhl, President and Chief Executive Officer of Lineage. “We have continuously worked to respond to our customers’ call for a more unified and user-friendly experience across our diverse network.”
“Our work with Cognizant allows us to take everything we’ve built to date—the tools, the team, and the processes—and elevate them to new levels of consistency, quality, and innovation.”
“Everything we do at Lineage is in service of our customers, and we’re thrilled to partner with the market leader to deliver at a higher standard for them.”
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Surya Gummadi, President of Americas, Cognizant, said, “Together with Lineage, we look forward to building a service model that defines the standard for customer service excellence in cold chain logistics.”
“Cognizant’s depth in the logistics domain and AI technologies that empower Customer Care professionals will create a differentiated experience for Lineage’s customers.”
Over the past years, Lineage has worked to redefine its CX, which has evolved from the best practices of its legacy companies and has culminated in a “One Lineage” framework that emphasises a single, simplified set of tools and processes.
To build upon this foundation and accelerate progress, Lineage is now entering into a strategic relationship with Cognizant, where customers will see the benefits of expanded resources, proven service models, and industry-leading technologies.
Customers will continue working with the same day-to-day contacts they know and trust—professionals who understand their business needs. Existing tools and systems, such as Lineage Link, will remain in place, now enhanced by Cognizant’s global customer service infrastructure.
This collaboration brings more consistent service, improved responsiveness, and access to additional resources, including automation and predictive technologies.
Lineage’s relationship with Cognizant represents both a step-change enhancement in the company’s customer service offering as well as a shared vision to create a new standard in cold chain customer care.
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