mPulse Launches New Omnichannel Engagement Solutions

mPulse Launches New Predictive Analytics and Engagement Solution

mPulse’s advanced digital engagement capability is available for CAHPS, HOS and retention engagement areas. 

mPulse, a conversational AI and digital engagement solutions provider for the healthcare industry, announced the launch of its integrated omnichannel engagement product capabilities, establishing a new category within the digital health ecosystem.

By leveraging Decision Point Predictive Analytics to model optimal digital interventions across diverse populations, mPulse now offers seamless deployment of connected omnichannel programs that align with AI-powered personalised recommendations.

Robert Farrell, CEO at mPulse, said, “The healthcare ecosystem continues to seek ways to better personalise the consumer experience while lowering costs and improving health outcomes. We’re excited to be bringing new capabilities to market that enable just that—an industry-first combination of predictive analytics with health engagement to transform the consumer health experience. With this combined offering, mPulse is establishing a new category in the digital health market.”

Saeed Aminzadeh, Chief Product Officer at mPulse, said, “We work extensively with leading healthcare organisations and have been able to translate fragmented healthcare data sets into actionable insights using our AI-powered predictive models. This launch adds a new layer of performance by enabling efficient deployment of personalised digital interventions aligned with our predictive models’ recommendations. I’m excited to bring this tool to market for the health plans we work with to help them unlock operational efficiencies and improve program outcomes for their members.”

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This advanced digital engagement capability is available for CAHPS, HOS, and retention engagement areas. The Centres for Medicare & Medicaid Services focus on these engagement areas, which are also important measures within the Star Ratings program and a component of NCQA Health Plan Accreditation.