85% of shoppers abandon retailers over poor experiences, the report by Netcore Cloud reveals based on a survey of over two thousand consumers
Netcore Cloud, a MarTech and customer experience company, has released its 2024 North American Consumer Benchmark Report, offering crucial insights into the changing landscape of consumer shopping habits and preferences. The comprehensive report, titled ‘Quantifying Today’s Shopper,’ is an essential guide for retail and ecommerce businesses navigating the evolving market conditions and striving to understand and cater to current and future shoppers.
Pratik Bhadra, CEO – North America, Netcore Cloud, and Netcore Unbxd, said, “The 2024 North American Consumer Benchmark Report marks a significant step towards understanding the nuances of shopper behaviour in the digital age. Our comprehensive study offers vital insights for brands to navigate the ever-changing ecommerce landscape. This report clearly shows that today’s shoppers expect frictionless and personalised experiences. It’s about transcending the traditional and embracing a new paradigm of shopper engagement, where every touchpoint is an opportunity to personalise to build lasting relationships to drive an ‘in channel’ conversion. Our findings send a clear message to brands: adapt, personalise, and innovate; convert the shopper in the moment of intent and don’t wait for them to get distracted. In a marketplace where change is the only constant, this report is your compass to navigate and lead in the ever-evolving world of ecommerce.”
Based on a survey of over two thousand consumers, the report offers a wealth of data and insights on shopper psychology, purchasing habits, and the critical factors driving consumer decisions. It highlights the growing trend towards omnichannel shopping experiences and the increasing role of digital platforms in consumer journeys. The report reveals a decisive trend where 85% of North American shoppers are likely to switch retailers due to unsatisfactory shopping experiences, underlining the critical importance of customer service and user experience in retaining clientele.