NiCE integrates CXone with Epic to bring patient data and communications into one interface, improving workflows and patient interactions.
NiCE has announced a native integration between its CX AI platform, CXone, and Epic EHR, bringing patient records and communications into a single interface.
The integration combines communication channels and patient data within Epic, helping healthcare providers manage interactions more efficiently while delivering more personalised experiences.
Smarter, Seamless Engagement with Epic
Previously, many providers relied on third-party integrations with limited functionality. With this direct integration, CXone is now listed on Epic Showroom under ‘Toolbox’ integrations, offering new ways to modernise patient engagement.
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The integration delivers:
- Omnichannel Engagement – Patient interactions across voice, chat, SMS, WhatsApp, and social channels are handled within a single system.
- AI-Powered Agent Support – CXone Copilot and AutoSummary provide contextual guidance, streamline workflows, and generate automated summaries.
- Compliance-Ready Workflows – Secure call recording and transcription support regulatory requirements, including HIPAA compliance.
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These capabilities simplify workflows, reduce administrative effort, and support faster, more personalised patient interactions, improving both staff productivity and patient satisfaction.
“Our integration with Epic EHR puts AI-driven engagement tools directly into the system that providers use every day. This allows agents to focus on meaningful patient conversations, improving both patient outcomes and staff experience,” said Jeff Comstock, President of CX Product & Technology, NiCE.
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