Qualtrics Launches Latest AI Capabilites


The new suites will enable every Qualtrics customer to leverage advanced AI capabilities and more easily scale their Qualtrics investments for the future.

Qualtrics announced the release of three new, innovative AI-powered suites: XM for Customer Experience, XM for Employee Experience, and XM for Strategy and Research. 

Qualtrics Chief Operating Officer Brian Stucki, said, “We are constantly striving to better align our capabilities and offerings with the business challenges of our customers through simple and intuitive packaging and pricing. The changes we announced are a direct result of this objective and are rooted in feedback from customers and industry analysts. The new AI capabilities included in these offerings are unparalleled and will pave the way for significant value creation for our customers.”

Lou Reinemann, Research Director for Voice of the Customer and Customer Success, IDC, said, “As organisations continue to prioritise the voice of the customer, they need innovative solutions that provide a fast and tangible return on their investment. Qualtrics is evolving and providing easy to understand bundles that fit the specific use cases of their customers, helping them drive higher customer satisfaction and maximizing the value of their investments.”

The suites incorporate the powerful capability of the market-leading XM/os2, Qualtrics’ AI-powered platform to capture experience signals from any channel, build deep understanding of customers and employees, uncover critical insights and trigger real-time, automated workflows to better serve customers and employees.