Synthflow AI enables enterprise contact centres to automate conversations, improve customer satisfaction, and reduce costs through agentic AI integration with 8×8.
Synthflow AI has formed a strategic partnership with 8×8 to bring next-generation agentic AI agents to enterprise contact centres.
The collaboration integrates Synthflow into the 8×8 Contact Centre to automate self-service while enhancing agent support across AI calls, chat, and digital channels.
The solution helps businesses avoid missed calls, convert more leads, improve customer satisfaction scores, and reduce operational costs, while enabling AI assistants to be set up without developer support.
The partnership addresses the growing demand for enterprise-ready conversational AI as the global voice AI market continues to expand.
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Synthflow replaces legacy point solutions by enabling faster implementation and reducing complexity, while delivering human-like conversations with low latency, interruption handling, memory capabilities, and support for more than 30 languages.
These capabilities allow businesses to achieve faster resolution times and higher containment rates across customer interactions.
“Our partnership with 8×8 validates the strength of our agentic AI capabilities and the sophisticated framework we use. Having handled over 65 million voice interactions, we’ve seen firsthand the significant impact that transformative AI has on businesses, driving efficiency, satisfaction, and cost savings. We give 8×8 and Synthflow customers an agile, innovation-focused alternative to legacy systems, making it easier than ever to transform customer interactions with intelligent automation at scale,” said Hakob Astabatsyan, Chief Executive Officer, Synthflow AI.
The integration provides a competitive advantage in the cloud contact centre market and includes future roadmap initiatives such as enabling resale through channel partners and expanding availability via the 8×8 App Store.
“As consumers become increasingly comfortable engaging with AI agents, it’s vital that our customers recognise this channel as a priority for seamless, effective customer engagement. By partnering with Synthflow, we’re providing joint customers with the modern capabilities they need to help improve their satisfaction scores and quickly implement advanced voice automation,” said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships, 8×8.
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