Talkdesk Autopilot for Healthcare is the next generation of its iconic virtual agent specifically developed to handle patient and member use cases.
Talkdesk, a global AI-powered contact centre company, introduced Talkdesk Autopilot for Healthcare to accelerate its vision of autonomous customer experience (CX).
Tiago Paiva, chief executive officer and founder of Talkdesk, said, “Talkdesk continues to invest in meeting healthcare organisations’ unique and important needs with purpose-built solutions and integrations. Combining the power of GenAI with deep and sophisticated healthcare workflows makes Talkdesk Autopilot for Healthcare a landmark innovation that helps fully resolve, not just deflect, the needs of patients and caregivers throughout their journey. We’re proud to work with great customers every day to deliver a better experience, reduce the burden on human staff, and deliver value to the entire healthcare system.”
Jeff Kaplan, vice president of Patient Access at Memorial Healthcare System, said, “Our consumers increasingly expect convenience and ease when engaging with their healthcare provider. Talkdesk Autopilot for Healthcare has helped us automate common patient calls and chats, freeing our staff to focus on helping our patients and families with the most complex needs. AI has amazing potential to help healthcare, but it’s critical to partner with vendors who understand the industry and can collaborate to build solutions to fit its unique requirements. We’re excited to continue to innovate with Talkdesk.”
Talkdesk Autopilot for Healthcare is the next generation of its iconic virtual agent specifically developed to handle patient and member use cases.
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