Telnyx enables businesses to deliver a seamless customer experience by extending AI voice assistants across WhatsApp, voice, and messaging from a unified platform.
Telnyx has announced the launch of WhatsApp Business Calling, enabling businesses to place and receive voice calls over WhatsApp using the same platform they use for PSTN voice, SMS, and AI-powered communications.
With this launch, businesses can extend their AI voice agents to WhatsApp, combining real-time call control with conversational AI on one of the world’s most widely used communication platforms.
Rather than treating WhatsApp as a separate system, Telnyx allows teams to run AI assistants across PSTN, WebRTC, and WhatsApp from a single platform.
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Existing call flows, AI models, and automation logic can be reused, enabling AI assistants to handle conversations across channels without additional integrations.
“Most businesses building AI communications today are still managing separate systems for every channel. That fragmentation slows teams down and limits what AI can actually do. WhatsApp calling on Telnyx removes that barrier. Your AI assistant works where your customers are, without rebuilding anything,” said David Casem, Chief Executive Officer, Telnyx.
Telnyx operates its global network end-to-end, with local number coverage in more than 140 countries, including regions where WhatsApp is the primary communication channel. This significantly expands the addressable market for businesses deploying AI assistants at scale.
“In a lot of the world, WhatsApp is not an alternative channel. It is the channel. For AI assistants to operate at a real scale, they need to be there and to have carrier-grade infrastructure underneath them. That is what we have built,” said Casem.
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