The companies said that the multi-country strategic partnership will positively impact how companies do business in the current global situation, as well as in the long term
VIS Global recently announced that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore. The company says the partnership will facilitate the use of Uniphore’s Conversations Automation offerings and put it in a better position to provide Asia Pacific organisations with comprehensive communication and a CX management portfolio.
The companies explain that their shared expertise will be utilised across seven countries, including Australia, New Zealand, Singapore, the Philippines, Malaysia, Thailand, and India. They add that this will potentially mean tapping into an existing network of over 50,000 voice interactions per minute, 10,000+ outbound seats, 6000+ Interactive Voice Response ports, and 500,000 call recordings per day.
Other benefits also include the use of AI to drive measurable, cost-effective and sustainable improvements in customer satisfaction and loyalty and the Integration of low-code/no-code technology to ensure faster response times to situational demands. This cuts lengthy processes of business leaders translating their needs through layers of an organisation. The software fully automates the technical back-end processes making it easier for people across various departments to deliver enhanced CX.
“As a leader in delivering experiences, our mission is to help our clients in enhancing Customer Experience and Employee Engagements. The partnership with Uniphore would help us leverage the Market leading Conversational AI platform and open up exciting possibilities to deliver business outcomes for our clients,” said Arijit Sen, Director, VIS Global.
Uniphore launched its Unite partner program in late 2021; VIS Global is a premium integrator to become a member. The program includes essential resources to support the partner lifecycle end-to-end. VIS Global says the program enables them to utilise Uniphore’s best-of-breed technology to expand their portfolio and profitability. Uniphore Unite offers a range of programs to support each partner’s business model, including referral, resell, managed services, co-selling and services.