As a part of this multi-year engagement, Comviva will deliver a unified sales solution across mobile, fixed, cable and TV services businesses of Vodafone Germany.
Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its partnership with Vodafone Germany towards the transformation of its sales and customer experience processes.
As a part of this multi-year engagement, Comviva, a Tech Mahindra company, will deliver a unified sales solution across mobile, fixed, cable and TV services businesses of Vodafone Germany.
Comviva has deployed its BlueMarble platform with an expansive range of use cases that include digital commerce, catalogue, order management and customer care. The first phase of the engagement was focused on creating a unified platform that provided a converged 360-degree view of the customer across telesales and retail operations. The second phase will further the convergence to digital channels and empower Vodafone Germany to extend on-demand, personalised solution bundles seamlessly to its customers across the channels of their choice.
Comviva’s BlueMarble is a modular commerce, order management, customer care and partner management digital platform. It is a 5G ready, cloud-native, microservices-based, open digital solution that delivers business agility by offering personalised customer experiences and journeys.
Manish Vyas, President, Communications, CEO, Network Services, Tech Mahindra, said: “At Tech Mahindra, we firmly believe in the power of innovation and investment in intellectual property development. Our product and platform strategy are a testament to our deep domain expertise in the Telecom industry. We are grateful for the support and guidance of Vodafone Group as we embark on a new chapter in our digital journey, building the groundwork for the next generation of technology solutions on BlueMarble foundation.”