Vonage has also added end-to-end encryption to the Vonage Video API that provides encrypted video sessions.
Vonage, a cloud communications provider, has added artificial intelligence-powered enhancements to its Video API for increased accessibility and automated, real-time media processing to optimise video engagement.
Vonage’s enhancements to its Video API empower businesses to add AI-powered capabilities for real-time connections with customers with smarter video interactions that can be embedded into their existing applications, including the following:
- Audio Connector: Natively connect to any AI service provider for processing/analysing audio streams from live video sessions, including speech recognition and other purpose-built engines to enable live captions, automated transcripts, translations, electronic health records (EHR), indexing, media intelligence, and more.
- Media Processor: Apply machine learning transformers to real-time video to block, highlight, or track specific video and audio elements, such as blur and background filters, focus on speaker, and noise suppression; increasing customer focus and engagement by minimising distraction and sharing of personal information, such as location and setting. Additionally, Media Processor cloud-based services can be enabled for users on web and mobile browsers and natively on mobile devices.
Vonage has also added end-to-end encryption to the Vonage Video API. Vonage Video API End-to-End Encryption provides encrypted video sessions that scale for multiparty applications across the entire media path, from client to client, and are not accessible by other servers.
“With the addition of these compliance and AI tools, the Vonage Video API can unlock unique value for our customers, helping them to make the kind of smarter, bespoke connections that increase trust and drive long lasting customer loyalty,” said Amitha Pulijala, vice president of product for platform and video at Vonage.
“Driving more intelligent interactions with AI allows us to deliver innovative video capabilities to our customers. The Vonage Video API continues to stand out in the market as an easy, accessible and secure way to deliver enhanced customer engagements that our customers seek.”
“The desire to keep up with consumer expectations has elevated interest in and adoption of visual engagement channels for customer experience improvement,” said Beth Schultz, vice president of research and principal analyst at Metrigy.
“Vonage’s two-pronged approach to infusing visual engagements with AI capabilities such as live captions and transcriptions, background blur, and noise cancellation will advance the state of the art for companies wishing to support API-based one-to-one and multiparty video with the features consumers have come to expect using video meeting applications.”