There isn’t just an opportunity for consumer-facing companies in the metaverse. There are numerous business applications for virtual reality, from training future surgeons to showing products to retail employees. Humans are likely to use the metaverse more than ever before to communicate, transact, and connect – staying on the sidelines is unlikely.
Are you ready for the generation of the internet?
Metaverse is still at the infancy stage, but it has incredible potential; as the technology surrounding it and the adoption grows, more spaces will be created in these virtual worlds for people to interact.
‘Metaverse’ is a once-in-a-lifetime business opportunity, and now is the right time to build your Meta muscle. As Elizma Nolte, Regional Manager for Sub Saharan Africa and Meta, said at Vibe Martech Fest’s South Africa edition, “As an enterprise, you don’t want to be behind in understanding the new world. Don’t end up in that space ten years later when the metaverse comes to life.”
Here are some ideas about how to establish a business on the Metaverse all by yourself
Creating Metaverse Real-Estate
Samsung opened Samsung 837X, its metaverse presence, in Decentraland earlier this year. On the other hand, sporting goods giant Adidas bought a piece of property there that it plans to fill with exclusive branded experiences, merchandise, and content.
The Metaverse will be very similar to the universe we live in. People there will also use their property as they do on earth. In the metaverse, people trade land, rent it or use it for advertising their business. Platforms like Decentraland and The Sandbox have already offered lands even before they could see the metaverse. Ten years down the line, people will buy land, build houses, and furnish it with virtual goods, paintings and other similar things to decorate their homes.
Shopping Across Physical And Virtual Stores
Chinese online shopping platform Taobao has launched a “metaverse art gallery” campaign, curated by popular virtual human Ayayi. ZARA launched its limited-edition capsule collection, LIME GLAM, eight designs perfect for spring dressing in reality or Zepeto’s virtual playground.

In the Meta Store, you’ll be able to get hands-on experience with all hardware products. Metaverse brings immersive shopping experiences and serves as the ideal platform for introducing new and complex products. Brands like Alibaba and Nike have already entered the Metaverse. The blend of the metaverse and the retail sectors will introduce new and complex products. Nike is selling pieces from its collections as exclusive NFTs.
Organizing Events
Radio juggernaut iHeartMedia is launching its own dedicated space in Fortnite to host events and concerts. The headquarters itself includes a virtual broadcast recording studio and a replica of iHeart’s real headquarters in New York City. Inside the virtual playground, the State Farm Park stage features a massive screen for watching performances, a red carpet where you can snap selfies, and a lawn area with vendors selling emotes and virtual fireworks in exchange for gold which users can earn by playing mini-games. Twenty events are currently planned for the virtual world over the next 12 months, the first of which was a pre-recorded performance from singer Charlie Puth.
With the help of the metaverse, virtual event planners can conduct events where attendees feel both physical presence and safety.
“Within the next two or three years, I predict most virtual meetings will move from 2D camera image grids…to the metaverse, a 3D space with digital avatars,” Microsoft co-founder Bill Gates takes on transitioning virtual meetings. The benefit of this approach is accessibility, as anyone who attends a virtual meeting can do it without physical or geographical limitations. As a result, businesses could use the benefits of improved participation in any sort of event, from business meetings to concerts.
Making payments
Metaxion’s MetaPay payment system allows users to pay for purchases in the Metaxion universe. MetaPay is the native token of the metaverse-based payment system, also known as MPay. MetaPay tokens are required to invest in the Metaxion universe, so it’s a straightforward payment method. It’s in the testing phase, but Meta announced that the virtual wallet will work on Facebook, Messenger, Instagram, and WhatsApp.
Working out of the Metaverse
One of the early adopters of this feature was Nestlé. The company chose Workplace as its internal communication tool to empower 210,000 employees worldwide. In 2019, the food and beverage giant began the process, which took over nine months to execute, starting with adoption in Mexico, Brazil, the Middle East and South Africa. The impact was immediate, claims the company, with 25-times higher engagement per post and very high rates of mobile adoption. Managers are using Workplace to connect directly with employees at different locations, while sales teams use it for daily check-ins and to share information and best practices.
Think of it as an all-in-one business communication platform from Meta that securely combines chat, video, groups, and your intranet with the work tools your enterprise already uses.
Worth exploring is also Microsoft Mesh which enables presence and shared experiences from anywhere – on any device – through mixed reality applications.
Final Thoughts
The sky’s the limit when it comes to products that Meta is developing for businesses and brands to capitalize on the virtual world. But it’s not enough to add to the noise. Brands that can be first movers stand to gain a competitive advantage. The success of your metaverse firm will primarily depend on how effectively you can capitalize on its advantages. The availability of a shared, persistent, open environment is one of the metaverse’s key benefits for business.
Priya Patel-Chomel, Head of Product Marketing, Middle East, Turkey and Africa, Meta suggests thinking about it as the three Cs. “Co-presence, continuity and co-creation. Think about how you could take these principles forward. These are the three things to think about when you are thinking of creating and delving into the metaverse,” she said at Vibe Martech Fest in Dubai last week.
There is more to come. Microsoft CEO Satya Nadella said he wants to build a company called The Enterprise Metaverse. But more on that soon…



















Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.
HubSpot is an inbound marketing, sales, and customer service software provider, offering robust CRM and automation solutions. Some of its products include Marketing Hub, Sales Hub, Operations Hub, Content Hub, Commerce Hub, Marketing Analytics and Dashboard Software. Guided by its inbound methodology, HubSpot enables companies to prioritise innovation and customer success.
Monday.com is a project management software company, offering a cloud-based platform that enables businesses 
Headquartered in San Mateo, California, Freshworks is a global AI-powered business software provider. Its tech stack includes a scalable and comprehensive suite for IT, customer support, sales, and marketing teams, ensuring value for immediate business impact. Its product portfolio includes Customer Service Suite, Freshdesk, Freshchat, Freshcaller, Freshsuccess, and Freshservice. Freshservice for Business Teams has helped several global organisations to enhance their operational efficiency.
Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.

The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered 
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems 
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.
Upland offers a comprehensive suite of contact centre and customer service solutions with products including InGenius, Panviva, Rant & Rave, and RightAnswers. InGenius enables organisations to connect their existing phone system with CRM, further enhancing agent productivity. Panviva provides compliant and omnichannel capabilities for highly regulated industries. Whereas, Rant & Rave, and RightAnswers are its AI-powered solutions, 
Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.
Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.
Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.
Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.
Contentsquare is a cloud-based digital experience analytics platform, helping brands track billions of digital interactions, and turn those digital 
Amplitude is a product analytics platform, enabling businesses to track visitors with the help of collaborative analytics. The platform leverages the capabilities of 
Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer 
TapMango provides a comprehensive, customisable, flexible and feature-rich customer loyalty program. The loyalty tools include an integrated suite of customised consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing customer experience. Adaptable to any industry, TapMango’s platform helps merchants compete with larger chains, converting customer one-time purchases into profitable spending habits.









Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.





























