As the latest additions to the newly minted UCX with RingCentral portfolio, RingCX and ACE integrate the companies’ existing Unified Communications with RingCentral’s solution for mid-sized and large customers.
Spectrum and RingCentral, Inc., a global company in AI-powered business communications, have announced a significant expansion of their partnership to make RingCentral’s RingCX, an AI-first omnichannel contact centre, and its AI Conversation Expert (ACE), advanced conversation intelligence, available to Spectrum Business customers.
As the latest additions to the newly minted Unified Customer Experience (UCX) with RingCentral portfolio, RingCX and ACE integrate the companies’ existing Unified Communications with RingCentral’s solution for mid-sized and large customers.
Delivered over Spectrum’s managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth. By combining communications, contact centre, and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows.
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Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realisation, resulting in faster resolution, improved quality and smarter decision-making across the organisation; all backed by Spectrum’s expert onboarding services, network reliability and 24/7 local support.
“Mid-market and large business organisations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service,” said Keith Dardis, Executive Vice President, Spectrum Business.
“UCX with RingCentral solves this by offering one cloud-based solution on Spectrum’s network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential.”
What’s New for Spectrum Business Customers
With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights.
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- RingCX:
An AI-first omnichannel contact centre that unifies voice, video, and over 20 digital channels—including SMS, web chat, and social media—into one secure cloud workspace. With integrated AI Quality Management, the platform automatically scores 100% of interactions to capture real-time sentiment and conversation analytics.
By identifying emerging trends and ensuring rigorous compliance, RingCX provides total visibility into service quality while eliminating the need for manual supervisor reviews.
- AI Conversation Expert (ACE):
An add-on to Unified Communications with RingCentral, ACE transforms every sales interaction into a strategic asset. By transcribing and analysing every call and meeting, ACE delivers deep revenue intelligence that identifies deal risks, tracks competitor mentions and uncovers winning sales behaviours.
By syncing actionable insights directly to the CRM, ACE eliminates manual data entry. With automated coaching and sentiment analytics, ACE empowers business leaders to scale top-tier performance, increase win rates, and drive predictable revenue growth across the organisation.
“Launching UCX with RingCentral, we’re transforming every interaction into an opportunity,” said Sandra Krief, SVP, Global Service Providers at RingCentral. “By embedding intelligence at the core of every conversation, we’re enabling organisations to drive faster resolutions, deeper insights, and measurable business growth.”
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