Holman Enhances Luxury Automotive CX with Porsche North Miami

Holman opens Porsche North Miami, a digitally driven luxury automotive facility designed to deliver immersive customer experiences and premium service operations.

Holman, an integrated automotive services company specialising in fleet management, automotive retail, insurance, and mobility solutions has opened Porsche North Miami, a digitally driven luxury automotive facility designed to deliver immersive customer experiences and premium service operations.

Located in North Miami, Florida, the 90,000-square-foot facility combines Porsche’s Destination Porsche retail concept with interactive technology, premium hospitality, and modern service infrastructure to create a more connected customer journey.

According to Holman, the new centre is designed to reflect Porsche’s luxury positioning while delivering personalised retail and ownership experiences for customers across South Florida.

The facility includes immersive vehicle configuration experiences, social gathering spaces, digital retail technology, private delivery areas, and a dedicated pre-owned showroom environment.

“Porsche’s revered lineup of timeless classics has long been synonymous with the vibrant South Florida lifestyle, representing the pinnacle of luxury, precision engineering, and iconic design,” said Frank Carbone, President of Retail Automotive, Holman.

“Porsche North Miami is an extraordinary showcase of this impressive collection, and our customers can expect the same personalised attention to detail and automotive expertise that have been hallmarks of the Holman family of dealerships throughout South Florida for nearly 80 years,” Carbone added.

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Digitally Driven Luxury Automotive Experiences

According to the company, the facility incorporates Porsche’s Destination Porsche design concept, which blends physical retail environments with digital engagement and customer interaction technology.

Key customer experience features include:

  • Interactive vehicle configuration technology
  • Social gathering and hospitality spaces
  • Private delivery lounges
  • Premium customer amenities
  • Dedicated pre-owned showroom areas

Holman stated that the digitally enabled retail environment is designed to create a more immersive and personalised automotive purchasing experience.

Expanded Service and Ownership Support

The service facility includes more than 40 service bays, along with an indoor drive-through area designed to improve vehicle drop-off and pickup experiences during inclement weather.

Customers also have access to:

  • Courtesy vehicle fleets
  • Premium customer lounges
  • Gourmet snacks and coffee
  • Porsche merchandise collections

According to Holman, the expanded service infrastructure is designed to support long-term ownership experiences while improving convenience and customer satisfaction.

Expanding Holman’s Luxury Automotive Portfolio

Porsche North Miami becomes Holman’s third Porsche Centre, joining Porsche Cary and Porsche San Diego within the company’s dealership portfolio.

According to Holman, the facility also expands its ultra-luxury automotive presence across South Florida alongside Holman Motorcars in Fort Lauderdale. The launch reflects broader automotive retail investment in digitally connected showroom environments, luxury customer engagement, and experience-led dealership operations.

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