Alvaria has integrated its outbound compliance solution with Zoom Contact Centre, enabling organisations to scale proactive customer outreach while supporting regulatory compliance.
Alvaria, a provider of compliant customer outreach and engagement solutions, has announced the general availability of its integration with Zoom Contact Centre. The integration combines Alvaria’s outbound compliance capabilities with Zoom’s AI-first contact centre platform, enabling organisations to deliver compliant, proactive customer engagement at enterprise scale.
The integrated solution enables organisations to design and orchestrate proactive, multi-modal campaigns that support both human-led and agentic AI-led outbound communications. By combining outbound compliance with Zoom’s contact centre capabilities, the platform is designed to help organisations scale customer outreach while maintaining a compliance-first approach.
“As the use cases for proactive outreach continue to grow in number and complexity, we are excited to enable the enterprise users of Zoom Contact Center to scale all forms of proactive outreach,” said Michael Judd, Chief Executive Officer, Alvaria.
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The integration introduces built-in compliance safeguards, including time-of-day restrictions, contact frequency controls and audit-ready records to support organisations operating in regulated industries. It also provides agentic outbound orchestration for high-volume AI-led campaigns, predictive and progressive dialling capabilities, and unified workflows that extend Zoom’s inbound contact centre capabilities with Alvaria’s outbound orchestration.
The solution is designed for organisations across financial services, healthcare, insurance and retail, helping them automate high-volume customer engagement campaigns, improve agent productivity, automate repetitive processes and reduce compliance risks.
“With Alvaria’s capabilities now generally available, Zoom customers can confidently expand their engagement strategies while addressing enterprise scale and regulatory demands,” said Chris Morrissey, Head of Zoom Contact Center Sales & GTM, Zoom.
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