Volkswagen Group UK has extended its partnership with TTEC for seven years to enhance AI-enabled customer service and connected customer experiences across the UK.
Volkswagen Group UK has extended its partnership with TTEC, a global customer experience technology and services company, through a new seven-year agreement. The collaboration will continue to focus on delivering AI-enabled customer service, digital transformation and connected customer experiences across the UK.
Under the renewed agreement, TTEC will continue to provide customer care, case management, connected vehicle support, and AI-enabled omnichannel contact centre services from its operations in Leeds and Cairo. The contract supports Audi, Škoda, SEAT, CUPRA, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles, helping deliver a seamless, data-driven customer experience throughout the ownership journey.
“Our long-standing collaboration with TTEC has helped us reshape how we support our customers and retailers, embracing digital innovation and customer-centric thinking. We are excited to build on that success and continue delivering more connected, personal, efficient and future-ready experiences for our customers,” said Nick Ratcliffe, Customer Experience Director, Volkswagen Group UK.
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“We are proud to extend our partnership with Volkswagen Group UK. Together we have built a strong foundation for innovation, operational excellence and long-term customer value, and we look forward to continuing that journey over the next seven years,” said Simon Dillsworth, Senior Vice President of Automotive and RevGen, TTEC.
Since 2020, TTEC and Volkswagen Group UK have modernised customer operations through cloud-based platforms, CRM transformation and advanced automation, strengthening service performance while improving retailer and customer engagement.
“This next chapter of our partnership reflects our shared vision to deliver the highest levels of customer service through data-led insights that deepen our understanding of our customers’ needs. TTEC’s expertise has been a key part of our growth and evolution,” said Chris Stevens, Head of Customer Experience, Volkswagen Group UK.
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