Leveraging Allianz Partners’ customer service platform powered by Cognigy, the online chat connects customers directly to contact centre agents.
Allianz Partners Australia has launched a new online chat feature for customers of its travel insurance partner, HCF.
Damien Arthur, Executive Head of Travel at Allianz Partners Australia, said, “By leveraging our global resources, we are proud to introduce this technology for our local partners. The chat functionality provides HCF customers greater flexibility in connecting with us, ensuring a seamless service experience.”
Leveraging Allianz Partners’ customer service platform powered by Cognigy, the online chat connects customers directly to contact centre agents to get the information and assistance they need. This integration enhances customer service efficiency and represents a shift towards a more accessible, and customer-centric support model.
This innovative service provides HCF members with real-time assistance for their travel enquiries, expanding the channels through which customers can gain support.
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