American Dairy Queen expands its partnership with Presto, rolling out voice AI technology to select franchisees following a successful pilot at corporate stores.
American Dairy Queen Corporation has partnered with Presto on voice AI technology, initially focusing on drive-thru operations, following early test results from corporate stores.
The company is now expanding the pilot to select franchise locations across the United States.
“We’re committed to delivering an exceptional experience to our fans and our staff, and we believe Presto can help us delight them even more. Presto has been an excellent partner, and our initial results using their AI look quite promising. With Presto’s AI, we can enable our staff to focus on high-value tasks that ultimately benefit our fans, with a friendly experience and high order accuracy. We look forward to working with select franchisee partners as we expand our engagement,” said Kevin Baartman, EVP of IT, Dairy Queen.
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“Dairy Queen is an iconic American company with visionary leadership and a seminal role in the fabric of towns across the US and Canada. We’ve been thrilled to partner closely with their team to optimise the last mile of AI deployment, including complex menu integrations, friendly voices, and a smooth human-AI waltz that just works. We have an ambitious joint AI vision, and I’m excited to continue expanding our reach for all the DQ fans out there – happy tastes good!” said Krishna Gupta, Chief Executive Officer, Presto.
The rollout reflects a broader move toward using AI to improve speed, accuracy, and consistency in customer interactions, particularly in high-volume environments such as drive-thrus.
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