Dassault Systèmes launches an AI-powered and cloud-based kitchen planning platform designed to improve omnichannel retail sales, design workflows, and customer experiences.
Dassault Systèmes has launched HomeByMe Kitchen Expert Suite, a cloud-based and AI-powered platform designed to support kitchen retailers across omnichannel sales, customer planning, and in-store design workflows.
According to the company, the solution combines 3D kitchen planning, sales management, and manufacturers’ catalogues within a single platform to help retailers improve customer engagement and increase web-to-store quote conversions.
The platform is designed to support the customer journey from online inspiration through to in-store consultation, order management, and final project delivery.
Dassault Systèmes stated that the suite enables kitchen specialists and sales consultants to transform customer concepts into personalised kitchen layouts using integrated 3D rendering capabilities and manufacturer catalogue data.
At the centre of the platform is an AI-powered conversational virtual companion designed to support rather than replace in-store expertise during the planning and sales process.
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AI-Assisted Kitchen Planning and Sales Workflows
According to the company, the AI assistant supports kitchen specialists by:
- Proposing kitchen layouts
- Automatically generating 3D plans
- Identifying potential design errors
- Applying built-in business rules during planning
The platform also includes specialised editing capabilities for cabinets, countertops, and wall panels, helping retailers generate personalised kitchen configurations more efficiently.
According to Dassault Systèmes, the system is designed to improve design accuracy while reducing operational friction during customer consultations and project planning.
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Supporting Omnichannel Retail Experiences
The HomeByMe Kitchen Expert Suite combines ecommerce style inspiration workflows with in-store retail consultation and fulfilment processes.
The solution supports:
- Omnichannel customer journeys
- Integrated manufacturer catalogue access
- Quote generation
- Order management workflows
- Distribution network coordination
- Follow-up management across projects
According to the company, the unified approach helps retailers centralise customer interactions, sales workflows, and project operations within a single platform environment.
AI and the Future of Retail Design Experiences
Dassault Systèmes stated that the platform reflects growing retailer investment in AI-assisted selling, immersive planning tools, and connected omnichannel customer experiences.
According to the company, integrating AI into in-store retail workflows enables retailers to improve sales efficiency while maintaining human-led customer consultation and expertise.
The launch also highlights broader industry focus on combining cloud infrastructure, 3D visualisation, and AI-powered workflow automation within customer-facing retail environments.
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