This strategic expansion signifies iSON Xperiences’ entry into the UK and European markets, bolstering its offshoring capabilities in Egypt, South Africa, India, and other strategic locations.
iSON Xperiences, a global leader in Customer Experience Management (CXM), has announced the acquisition of EC Outsourcing Company, a UK-based BPO founded as part of its strategic expansion in the UK market.
Pravin Kumar, Global CEO of iSON Xperiences, said, “This acquisition marks our initial foray into the Western markets, starting with the UK. Our goal is to establish a presence in the UK and Europe while expanding our offshoring opportunities from key destinations such as South Africa, India, Egypt, Kenya, and Rwanda.”
“Africa’s BPO sector is vibrant and diverse, with immense potential. We boast a young, tech-savvy workforce eager to engage with the world, offering a unique combination of talent and affordability. Acquiring EC Outsourcing provides us with a well-established management team and a strong foothold in these markets,” Kumar added.
This strategic expansion signifies iSON Xperiences’ entry into the UK and European markets, bolstering its offshoring capabilities in Egypt, South Africa, India, and other strategic locations.
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