Omilia and valantic have partnered to bring AI voice and customer experience solutions to enterprise contact centres across DACH and Benelux.
Omilia, a provider of AI-powered customer experience solutions, has partnered with digital transformation consultancy valantic to expand the availability of its agentic AI platform for enterprise contact centres across Germany, Austria, Switzerland, and the Benelux region.
Through the partnership, valantic will offer Omilia’s customer experience platform to its enterprise clients, providing access to AI voice agents, chat agents, authentication tools, workforce optimisation capabilities, and agent assistance solutions.
The collaboration aims to help organisations modernise contact centre operations, improve customer service, and reduce reliance on traditional interactive voice response (IVR) systems.
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Advancing AI-Powered Customer Experiences
“DACH represents one of the most demanding environments for enterprise AI: highly regulated, privacy-conscious, and with a deep expectation of quality. valantic’s reach into that market, combined with Omilia’s fully proprietary stack and EU-sovereign infrastructure, gives regulated enterprises exactly what they need: agentic CX they can actually trust and deploy at scale,” said Dimitris Vassos, Chief Executive Officer and Co-Founder, Omilia.
The platform includes AI-powered voice agents that automate customer interactions, authentication tools for identity verification and fraud prevention, and real-time agent-assistance capabilities designed to improve customer service outcomes.
Supporting Contact Centre Transformation
“Agentic AI is moving fast, but most enterprise deployments are still built on fragile foundations. Omilia is different. A fully proprietary stack, proven in the most demanding regulated environments, with the German-language depth our clients demand. This is the conversational AI layer our customers have been looking for,” said Dr Peer Schwieren, Managing Director, valantic.
The partnership also provides workforce analytics and quality management tools that analyse customer interactions to support compliance, employee performance, and continuous improvement.
As organisations continue investing in AI-powered customer engagement, partnerships that combine conversational AI, agent support, and automation are playing an increasingly important role in modernising customer service operations and improving customer experiences.
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