The CX NXT Summit in London Brings Reputed BFSI Leaders to the Stage

The CX NXT Summit in London Brings Reputed BFSI Leaders to the Stage

BFSI, the customer experience summit will take place on July 10, 2024 in London. The aim is to prepare leaders in the BFSI industry to make customer-centric transformations that impact business goals.

Are UK banks equipped to keep customers happy? Around 70% of millennials say they would switch banks for a better digital app. Are UK banks equipped to keep customers happy? Only 38% of banks say they have a mature data strategy. The banking industry continues to struggle building their customer experience strategy and re-evaluating their tech stack for greater customer satisfaction.

Customers require banks to prioritise the creation of sophisticated services and products tailored to fulfil the fundamental needs of customers. Can they accomplish this using technologies such as artificial intelligence and automation?

After the successful edition in 2023, CXM Today is preparing to launch the third worldwide edition of CX NXT — BFSI, the customer experience summit, in London on July 10, 2024. The summit aims to tackle ongoing challenges and discern the key priorities of BFSI leaders in enhancing customer satisfaction and driving revenue growth.

“The proof of the pudding is in the eating – this effectively means that the quality or truth of something must be judged based on the experience and results. Such confidence of customers and stakeholders provides evidence that you have either delivered what you promised, or you haven’t but you are doing something about it,” says a CX NXT — BFSI speaker, Andrew Clayton, Former Group Head of CX at Close Brothers.

The summit will delve into contemporary trends and challenges associated with evolving consumer behaviour, offering insights into adapting the customer journey to align with current market conditions. Attendees will explore how emerging technologies can build a brand’s capacity to drive revenue, enhance operational efficiency and productivity, and deliver personalised experiences at scale. 

Key sessions at CX NXT BFSI Summit 2024 include:

  • Beyond Transactions: Crafting Exceptional Customer Journeys in Mobile Banking
  • Measuring What Matters: Strategies for Effective CX Measurement
  • Using Gamification to “Insure” Customer Happiness
  • Secure CX by Design – How to Shield your Business in a Real-Time World
  • How to Leverage ML and Generative AI to Achieve Mass Personalisation in Financial Services

Some of the reputed speakers for the upcoming summit include Alex Swain – Digital Design Director at Deutsche Bank, Michelle Prance – CEO of Mettle – NatWest Group, Faith Galiwango – Head of Customer Experience at ByMiles, Ash Yazdani –  Marketing Director at Capify, Carole Lazell – Managing Director – Head of Barclays Local South at Barclays, and Janthana Kaenprakhamroy, CEO at Tapoly.

Our strategic sponsor is Salesforce, Silver sponsor is Vonage and our Panel sponsors are QuestionPro and Ipsos.

For more information and registration, visit CX NXT – BFSI Summit.