The European Union’s data protection laws have seen tech giants come under increasing scrutiny. Here’s what you need to know
The European Union (EU) has shown a determination, although belatedly, to tackle the power of some of the most powerful (and profitable) corporations recently. Facebook’s parent company, Meta, was fined $18.6 million by the Irish Data Protection Commission (DPC) over a string of historical data breaches that affected up to 30 million Facebook users; Amazon was handed a massive fine of close to $900 million for allegedly violating the EU’s General Data Protection Regulation (GDPR), Google was fined $57 million by a French data privacy watchdog after finding that the “advertising targeting on its Android operating system does not comply” with the GDPR.
Last December, the French Data Protection Authority (CNIL) imposed a $163,167,000 fine on Google and a $65,266,800 fine on Meta for violations of French rules on the use of cookies.
Tech giants are increasingly coming under the scrutiny of regulators. Although the penalties are relatively small, as these tech giants’ global annual turnover is well over billions of dollars, it’s pretty clear that security breaches and flagrant rule violations are attracting penalties and are not swept under the rug.
For years, there have been complaints coming across the continent, such as Sweden’s Spotify saying Apple’s app store fees give Apple Music an unfair advantage and German cloud provider NextCloud branding Microsoft OneDrive cloud storage service as anti-competitive. To address the problem, in March, the EU introduced the Digital Markets Act, a new set of regulations that aims to rein in some of the business activities of those companies in Europe. It is considered the most sweeping digital policy to regulate tech since GDPR was passed in 2018.
The DMA is aimed at stopping the large tech platforms from using their interlocking services and considerable resources to box in users and squash rivals, thus creating room for new entrants and more competition For example, DMA will require Apple to let iPhone users download apps from rival app stores, and WhatsApp will have to allow people to use its app to communicate with others using rival messengers. If the tech companies violate, they could face fines of up to 20% of their global turnover. Moreover, the European Commission will also be able to impose a ban on mergers.
Meanwhile, as more devices generate data used for control and monitoring, such as in smart homes and factories, the European Union is proposing legislation, a bill called the Data Act, that would force more data sharing among companies in Europe.
“The Data Act will ensure that industrial data is shared, stored, and processed in full respect of European rules,” said Thierry Breton, European Commissioner for the internal market. Focused on non-personal data, the Data Act aims to help open up more of a marketplace for data by forcing companies to strike data-sharing deals that allow consumers to choose between competing service providers when using connected devices.
In the EU, the Cambridge Analytica scandal pushed lawmakers and regulators to dial up their scrutiny of tech giants’ handling of people’s information, which ultimately accelerated moves to overhaul regulation of digital platforms such as the UK’s Online Safety legislation and the EU’s Digital Services Act.
Last year, Vera Jourová, the EU’s commissioner for values and transparency, warned Google and Facebook over “legal tricks”, and made it clear that the EU is ready to intervene over weak enforcement of GDPR. Jourová said the tech giants must take the protection of personal data “seriously”.
This remark is a step up on the approach to GDPR enforcement. While GDPR has attracted international attention, as countries grapple with how to protect people in an age of data-mining giants, the law decentralizes oversight of these rules and rights to supervisory agencies at the EU member state level. It enables a get-out clause for tech giants to get a regulator of their choice.
In February, the Belgian Data Protection Authority (the BDPA) fined Interactive Advertising Bureau (IAB) Europe $272,512 for various infringements in relation to the transparency and consent framework. The IAB Europe’s Transparency and Consent Framework (TCF) was created to help publishers and advertisers comply with the GDPR. The DPA ruling has given IAB Europe two months to propose changes and six months to put them in place.
Although the fine was relatively minor in GDPR terms, the decision will likely have wide-reaching implications for IAB, a data controller, and for the majority of players in the online Adtech ecosystem who rely on the framework.
This ruling would have ripple effects across Europe because of the widespread use of TCF across the Adtech ecosystem, which is dictated heavily by Google’s participation in TCF. Privacy advocates see this ruling as a step toward stronger consumer data protections for Europeans. It is likely now that the Adtech industry might be forced to rethink its GDPR compliance.
Whether these new rules and regulations are strong enough to stop the anti-competitive behavior and data breaches will depend on how effectively they are implemented, and it will take time to show the real results. Nonetheless, they are potentially transformative, and could offer a preview of what’s to come elsewhere in the world.
If you liked reading this, you might like our other stories
Taking the Self-Service Route
BORIS, a Logistical Nightmare?



















Amplitude is a product analytics platform, enabling businesses to track visitors with the help of collaborative analytics. The platform leverages the capabilities of 




Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.

Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.

HubSpot is an inbound marketing, sales, and customer service software provider, offering robust CRM and automation solutions. Some of its products include Marketing Hub, Sales Hub, Operations Hub, Content Hub, Commerce Hub, Marketing Analytics and Dashboard Software. Guided by its inbound methodology, HubSpot enables companies to prioritise innovation and customer success.
Monday.com is a project management software company, offering a cloud-based platform that enables businesses
Headquartered in San Mateo, California, Freshworks is a global AI-powered business software provider. Its tech stack includes a scalable and comprehensive suite for IT, customer support, sales, and marketing teams, ensuring value for immediate business impact. Its product portfolio includes Customer Service Suite, Freshdesk, Freshchat, Freshcaller, Freshsuccess, and Freshservice. Freshservice for Business Teams has helped several global organisations to enhance their operational efficiency.
Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.




The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.


Upland offers a comprehensive suite of contact centre and customer service solutions with products including InGenius, Panviva, Rant & Rave, and RightAnswers. InGenius enables organisations to connect their existing phone system with CRM, further enhancing agent productivity. Panviva provides compliant and omnichannel capabilities for highly regulated industries. Whereas, Rant & Rave, and RightAnswers are its AI-powered solutions, 


Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.

Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.


Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Contentsquare is a cloud-based digital experience analytics platform, helping brands track billions of digital interactions, and turn those digital 


Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.

Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer 



TapMango provides a comprehensive, customisable, flexible and feature-rich customer loyalty program. The loyalty tools include an integrated suite of customised consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing customer experience. Adaptable to any industry, TapMango’s platform helps merchants compete with larger chains, converting customer one-time purchases into profitable spending habits.






Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.

