Road Runner team members will use Aptos One to assist customers with mobile checkout, real-time inventory checks, accessing customer profiles and loyalty details, processing returns, and tracking order status.
Road Runner Sports plans to improve its in-store and online shopping experience by using Aptos ONE, a mobile-first point-of-sale (POS) system. This update will be implemented in more than 50 stores, with the goal of making customer interactions smoother and service better.
Aptos ONE will work with the company’s current Aptos software tools, like Merchandising, Order Management System (OMS), Customer Relationship Management (CRM), and Sales Audit. This will help staff see real-time inventory and connect both offline and online shopping.
The company also uses Fit Finder technology, which helps customers get the right shoe fit whether they shop in-store or online. Combining this with the new POS system should make shopping easier and more personalised for customers.
“At Road Runner Sports, we’ve redefined the traditional shoe buying experience – from our groundbreaking shoe-fitting technology to our comprehensive membership program to our curated assortment of top brands,” said Tom Compogiannis, CFO, Road Runner Sports.
“We’re always looking for ways to elevate our customers’ journey with us, which led to our interest in Aptos ONE.”
Road Runner team members will be able to help customers using a single device for tasks like mobile checkout, checking real-time inventory, ordering items not in stock, accessing customer profiles and loyalty information, processing returns, and checking order status.
“We are proud of the experience we offer in our stores today, and we believe that equipping our Team Members with this next-gen POS solution is going to make our store experience even better,” added Tom Compogiannis, CFO, Road Runner Sports.
“With Aptos ONE, we can offer shoppers more personalised, streamlined and informed service – without ever leaving their side or asking them to wait in line. Aptos ONE has the power to transform customer and team member interactions.”
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