CX Dialogues

CX Dialogues: Jamie Thorpe, Chief Experience Officer at Ipsos UK

CX Dialogues: Jamie Thorpe, Chief Experience Officer at Ipsos UK

Jamie Thorpe, Chief Experience Officer at Ipsos UK talks about measuring the success of CX technology investments…
CX Dialogue: Jonathan Roomer, Chief Customer Officer at YuLife

CX Dialogues: Jonathan Roomer, Chief Customer Officer at YuLife

Jonathan Roomer, Co-Founder and Chief Customer Officer at YuLife talks about how human interaction is still the heart of modern insurance…
CX Dialogues: David Hicks, Founder and CEO of XM Coach

CX Dialogues: David Hicks, Founder and CEO of XM Coach

David Hicks, Founder and CEO of XM Coach, discusses the new ways of working and evolving customer expectations by leveraging AI and emotional metrics.
CX Dialogues: James Elliott, Former Head of Experience at Bupa Global

CX Dialogues: James Elliott, Former Head of Experience at Bupa Global

In this episode of CX Dialogues, James Elliott calls on CX leaders to leave legacy measurement behind and step into a more accountable, impact-driven future.
CX Dialogues: Scott Lee Holloway, Head of CX at APS Bank

CX Dialogues: Scott Lee Holloway, Head of CX at APS Bank

Scott discusses customer experience maturity, trust-building through complaints handling, and how AI is shaping the future of CX in banking.
CX Dialogues: Jeofrey Bean, CX Advisor and Author

CX Dialogues: Jeofrey Bean, CX Advisor and Author

Jeofrey Bean, CX Advisor and Author of Next Generation Customer Experience discusses how leading CX professionals combat brand fatigue by designing authentic experiences rooted in data, ethnography, and early customer involvement, and more.
CX Dialogues: Simon Robinson, Author and CEO at Holonomics

CX Dialogues: Simon Robinson, Author and CEO at Holonomics

Simon Robinson, CEO of Holonomics, discusses the future of CX, emphasising emotional intelligence, ethnographic research, and breaking organisational silos.
CX Dialogues: Damien Katris, Global Omnichannel and Data Director at TCC Global

CX Dialogues: Damien Katris, Global Omnichannel and Data Director at ...

Damien Katris, Global Omnichannel and Data Director at TCC Global talks about omnichannel retail, AI-driven decision-making, and next-generation loyalty strategies.
CX Dialogues: Jo Boswell, Customer Experience Leader

CX Dialogues: Jo Boswell, Customer Experience Leader

Jo Boswell, Customer Experience Leader, highlights the balance between AI and human connection, deeper insights over surveys, and CX strategies that drive long-term loyalty.
CX Dialogues: Jonny Fry, Group Head of Digital Assets Strategy at ClearBank

CX Dialogues: Jonny Fry, Group Head of Digital Assets Strategy at...

Jonny Fry, Group Head of Digital Assets Strategy at ClearBank, discusses how genAI impacts content and creative tasks in marketing and more.

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