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CX Dialogues: Jonny Fry, Group Head of Digital Assets Strategy at ClearBank

CX Dialogues: Jonny Fry, Group Head of Digital Assets Strategy at...

Jonny Fry, Group Head of Digital Assets Strategy at ClearBank, discusses how genAI impacts content and creative tasks in marketing and more.
CX Dialogues: Author and CX Expert Annette Franz

CX Dialogues: Author and CX Expert Annette Franz

From broken omnichannel journeys to overhyped metrics like NPS, Annette Franz argues that culture, leadership, and employee experience are still the real foundations of customer experience (CX).
AI, Trust, and the Future of CX What Consumers Really Think

AI, Trust, and the Future of CX: What Consumers Really Think

A new report reveals a striking CX confidence gap—leaders trust their delivery, but consumers see inconsistency, broken promises, and scepticism around AI. The findings spotlight risks and opportunities shaping customer trust.
Success Becomes a Trap: How Brands Can Regain Product-Market Fit

Success Becomes a Trap: How Brands Can Regain Product-Market Fit

Even established brands can lose product-market fit as customer needs evolve. Explore warning signs, recovery strategies, and how CX, digital reinvention, and customer-driven innovation can help companies stay relevant and resilient.
CX Dialogues: Thomas Maiwald-Immer, Managing Director, DACH at QuestionPro GmbH

CX Dialogues: Thomas Maiwald-Immer, Managing Director, DACH at QuestionPro GmbH

Thomas Maiwald-Immer, Managing Director, DACH at QuestionPro GmbH talks about customer expectations in Germany, CX misconceptions and more.
78% of UK Returns End in Refunds, Loyalty at Risk

78% of UK Returns End in Refunds, Loyalty at Risk

As brands navigate macroeconomic volatility and growing consumer scrutiny, the report underlines that post-purchase excellence is now a core competitive differentiator and not just an operational necessity.
Experience Hub: What the Future Contact Centre Looks Like

Experience Hub: What the Future Contact Centre Looks Like

Jonathan Barouch explained how the Experience Hub bridges AI and human collaboration, focusing on empathy, meaningful resolutions, and customer relationships that build long-term trust and loyalty.
How CX Impacts the Bottom Line in the BFSI Industry

Webinar: How CX Impacts the Bottom Line in the BFSI Industry

Without a culture that prioritises the customer experience, even the best journey map won’t translate into real-world changes.
96% of CX Leaders Embrace AI, Yet Governance Falls Short

96% of CX Leaders Embrace AI, Yet Governance Falls Short

The CX Landscape Report by CallMiner reveals organisations are scaling AI implementation while still grappling with organisational challenges, such as analysing data and acting on insights.
CX Dialogues: Janthana Kaenprakhamroy, CEO at Tapoly

CX Dialogues: Janthana Kaenprakhamroy, CEO at Tapoly

Janthana Kaenprakhamroy, CEO at Tapoly, talks about leveraging technology to make customer experience the focal point of business strategy.

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