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Wavenet, CSG Launch AI-Powered Real-Time Promotions

Wavenet, CSG Launch AI-Powered Real-Time Promotions

The AI-powered solution adds a dynamic intelligence layer that continuously evaluates subscriber behaviour—scoring churn risk, lifecycle stage, and usage patterns—at scale.
Santander Completes Cloud Migration to Gravity Platform

Santander Completes Cloud Migration to Gravity Platform

Santander’s shift to the Gravity cloud-based platform aims to boost efficiency, accelerate innovation, and deliver more agile, secure digital banking experiences for customers in Spain.
Nurix AI Launches NuPlay

Nurix AI Launches NuPlay

NuPlay transforms enterprise customer engagement by enabling natural, voice-driven AI interactions that streamline workflows, enhance loyalty, and reduce operational costs.
DNA Payments Partners with MWC Partners

DNA Payments Partners with MWC Partners

The partnership combines DNA Payments’ gateway with MWC’s POS expertise to accelerate retail payment integrations, enhancing checkout speed and CX in stores.
Decagon Raises $131 million in Series C Funding

Decagon Raises $131 million in Series C Funding

The funding will accelerate Decagon’s product development and team expansion to meet growing demand and strengthen its leadership in AI-powered customer experience solutions.
Simplify Healthcare Launches Xperience1

Simplify Healthcare Launches Xperience1

Unlike generic GenAI-based solutions, Xperience1 is built on an architecture featuring a domain-rich data foundation, intelligent content management, an interactive AI framework, and a built-in health literacy model.
KIKO Milano Partners With Logistics Reply

KIKO Milano Partners With Logistics Reply

The partnership marks a step forward in KIKO’s digital transformation efforts, supporting its focus on improving operations and delivering a stronger CX.
Glovo Rolls Out Personalised App Features

Glovo Rolls Out Personalised App Features

Glovo introduces new app features, including an AI-powered gifting assistant, Flash Deals, and social profiles to enhance personalisation and food discovery across markets.
Cognizant Launches Cognizant Autonomous Customer Engagement

Cognizant Launches Cognizant Autonomous Customer Engagement

Cognizant Autonomous Customer Engagement uses an AI-first, human-assisted model where virtual agents manage routine interactions with accuracy and natural, dynamic conversations aligned with client goals.
Camunda Partners with rebuy

Camunda Partners with rebuy

rebuy has gained clearer visibility into its complex processes by adopting Camunda, allowing the team to identify bottlenecks, streamline workflows, and focus improvements where they matter most.

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