Strategy

Use These 7 Survey Questions To Know What Your Customers Think

Surveys can be conducive for getting a hold on what your customers are and aren’t liking about the brand. A correctly framed survey can...

Human-centered Conversation Design: The Secret Sauce Powering Better AI-enabled CX

Artificial intelligence is woven into the fabric of modern life. It decides which tweets appear on your Twitter feed and recommends YouTube videos for...

CEM Is Top Learned Business Skill

According to a Udemy report, Customer experience management (increased 449%) ranks as the top business skill professionals are pursuing   Udemy, an online destination for...

Poly-glotting your Business with Semantic Understanding

Several AI-driven solution providers are calibrating programs to understand consumers all over the world and helping companies get more patrons On September 27, 2022, commerce...
Kohl’s goes the length to meet its customer

Kohl’s Sense And Respond Policy

BRAND STORY When the pandemic temporarily shut down stores, the retail chain set out to feed its predictive model by amalgamating a wide...

Tools To Grow Your Business In The Metaverse

There isn't just an opportunity for consumer-facing companies in the metaverse. There are numerous business applications for virtual reality, from training future surgeons to...

Preparing For The Golden Age Of Web3 And The Metaverse

I have been thinking and writing a lot about Web3 and the metaverse for the past few months, mostly about their potential, which I...

How Web3 Will Force Brands To Redefine Value For Customers

As you all know, I have been deeply fascinated by the rising phenomenon of Web3 and one of the things I have come to...

Cracking the Customer Feedback Code with AI

Companies are still getting a critical business growth tool woefully wrong. Most cannot truly understand (and react quickly) customer feedback spanning support inquiries, social...

Are You Part Of The Low-Code UI Revolution?

Although a convenient tool, low-code is not very popular. Let’s find out why When a new app idea takes shape, brand leaders are often impatient...

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