8×8 Active Assessor helps UK housing associations improve tenant satisfaction by identifying property faults faster and reducing cost of repairs.
8×8, Inc., an integrated cloud contact centre and unified communications platform provider, announced the availability of 8×8 Active Assessor, a quick and cost-effective solution that enables landlords to proactively engage tenants, meet legal requirements, and ensure homes are compliant with health and safety standards.
8×8 Active Assessor provides landlords with a proactive approach to identifying and resolving potential property faults and hazards quickly, such as damp, mold, and other issues. With 8×8 Active Assessor, landlords can arrange remote fixes or schedule home visits, if required, potentially reducing the time between reporting, assessing, and concluding repairs from weeks to hours.
8×8 Active Assessor is the latest industry solution tailored to meet the unique customer engagement requirements of landlords and UK housing associations, and follows the launch of 8×8 Remote Fix, which provides contact centre agents with the ability to securely elevate real-time tenant interactions to video to visually address and resolve housing issues.
8×8 Active Assessor is a solution that integrates several 8×8 products, leveraging the power of the 8×8 single platform to address the specific needs of UK housing associations. Built on 8×8’s AI-powered messaging platform and native video escalation functionality, the solution is designed to gather, store, and sort data to prioritise situations that need immediate action.
It can prompt tenants to schedule evaluations online or connect with a contact centre agent, either via messaging, voice, or video. Additionally, landlords can bypass traditional labour-intensive and time consuming processes – like property visits and repairs – to gain up-to-date knowledge about the condition of more homes.
Benefits of 8×8 Active Assessor include:
- Enhanced Tenant Engagement through SMS messaging, which has an open rate of up to 98% as compared to other channels.
- Improved Tenant Satisfaction by taking a proactive approach to identifying potential issues and maintaining homes.
- Faster and Smarter evaluation of early warning signals and issues using video technology to reduce costly site visits and prevent conditions from becoming hazardous and expensive to repair.
- Trackable and Traceable information to provide for evidential purposes as per social housing regulation standards.
- Intelligent and Automated data collection and reporting leveraging the self-service conversational AI capabilities of 8×8 Intelligent Customer Assistant to efficiently obtain and compile relevant information from tenants without requiring any agent interaction.
“8×8 Active Assessor makes it quick and easy to gather essential information to report on the quality of our homes, improve property management, and reduce costs,” said Rich Harvey, Director of Digital Transformation at Housing Solutions. “The proactive approach of the solution makes it really attractive in providing a high level of customer service.”
“It’s a challenging time for the UK Housing Associations trying to navigate property management, data and regulatory requirements, all while ensuring tenants’ safety and wellbeing requirements are met,” said Russell Tilsed, Vice President of Sales, EMEA at 8×8, Inc.
“With 8×8 Active Assessor, we’re providing landlords with an easy-to-use solution that enables them to meet many of their obligations in a quick and efficient manner, while also promoting maximum tenant engagement. The quicker a message is received and property visually inspected, via remote video or in person, the quicker it can be acted on, potentially saving landlords up to thousands of pounds and minimising distress for tenants.”
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