Amazon, Asda Partner for Returns Offering

The collaboration with Asda makes it even easier for customers to make hassle-free returns at more than 700 locations around the country.

Amazon customers can now use a parcel pickup and label free, box free returns service at more than 700 Asda stores.

Eligible Amazon orders can be picked up in most Asda stores across the UK, with more locations to be added throughout the coming months.

“Meeting the ever evolving needs of our customers is a top priority for us at Asda,” said Chris Hall, Vice President, Logistics at Asda.

“This collaboration with Amazon just in time for Christmas marks another landmark moment, not just for our larger stores, but our ever expanding Asda Express convenience estate. By bringing essential services like Amazon parcel pickup and return drop-offs closer to where our customers live and work, we’re able to provide greater convenience to more of the communities we serve across the UK.”

“We work hard to offer customers low prices on a wide selection of products, with fast, convenient delivery options and easy returns,” said John Boumphrey, UK Country Manager of Amazon. “This collaboration with Asda makes it even easier for customers to pick up ordered items when they’re shopping, or make hassle-free returns at more than 700 locations around the country.”

Once a parcel arrives, customers will receive an e-mail notification with the information needed to retrieve it when they’re onsite.

If a return is needed for an order, they can drop-off returns at eligible Asda stores after generating a QR code by visiting the Amazon UK “Your Orders” page online or in the Amazon Shopping app, clicking “Return or Replace Items,” and following the prompts.

Customers then bring eligible items to the drop-off location in the original manufacturer’s packaging, for it to be packed and shipped at no extra cost.