Anexinet, a strategy, technology, and transformation service provider, has launched the Contact Center Strategy Kickstart Solution to help companies review their contact centers by gathering operational information from legacy systems, charting past performance, and using data to plot a course for improvement.
Anexinet’s Contact Center Strategy Kickstart Solution is developed to comprehensively review operational maturity and identify improvements through the following three-step process:
- Strategy Alignment – Observe operational procedures, review report data and success metrics, and evaluate the team structure.
- Solutions Validation – Review the overall business strategy from security to compliance and compare the contact center’s maturity to the organization’s strategic goals.
- Recommendations and Next Steps – Document the current environment and provide best-practice recommendations for future operations.
Upon completion, participants receive their contact center maturity report, recommended areas of operational improvements, and an executive summary.
“Many organizations realize their contact centers are outdated but don’t know where to start to transform their legacy systems into modern customer experiences,” said Robby Paul, executive vice president of contact center and collaboration at Anexinet, in a statement. “Anexinet’s Contact Center Strategy Kickstart Solution is designed with a step-by-step process that produces a complete evaluation of present operations and improvement opportunities so businesses can prioritize them according to budget and preference.”