For Bojangles, the self-order kiosks are expected to reduce wait times, improve order accuracy and increase average check size.
Bojangles has partnered with Grubbrr to add self-ordering kiosks across its system of over 800 restaurants, the company said in a press release. During a pilot program, the kiosks had a more than 50% customer adoption rate at some locations and helped increase throughput and operational efficiency.
This is just the latest high-tech ordering solution the chain has added. Earlier this year, Bojangles began implementing Hi Auto’s drive-thru voice artificial intelligence, dubbed “Bo-Linda,” at hundreds of its locations following a pilot at about 50 locations.
For Bojangles, the self-order kiosks are expected to reduce wait times, improve order accuracy and increase average check size. The user-friendly interface allows consumers to customise their orders, according to the press release.
The results of its kiosk test “exceeded our expectations,” Richard Del Valle, CIO and Chief of Staff at Bojangles, said in a statement. He said the kiosks will be installed in more of its locations in the coming months, but did not disclose a timeline or restaurant count.
In addition to its technology adoptions, Bojangles is focused on rapid expansion and is on its way to surpassing 1,000 units thanks to its current development plan. The company continues to sign large deals with franchises, including 30 units in Los Angeles County in California and 20 units in the Phoenix area.
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