The partnership combines Cognigy’s Agentic AI platform with TeKnowledge’s technology services expertise to bridge the gap between strategy and implementation.
Cognigy has announced a strategic partnership with TeKnowledge. Together, the companies will deliver agentic AI solutions globally that will enable enterprises to scale personalised, autonomous customer service across voice and digital channels.
As organisations shift from basic chatbots to fully capable AI Agents, Cognigy and TeKnowledge are teaming up to make execution easier and outcome-focused. The partnership combines Cognigy’s Agentic AI platform with TeKnowledge’s technology services expertise to bridge the gap between strategy and implementation.
“Enterprise leaders aren’t looking for more AI hype – they want real outcomes,” said Hardy Myers, SVP Global Partnerships at Cognigy. “With TeKnowledge, we have the expertise and scale to help our customers turn AI ambition into scalable agentic solutions.’
TeKnowledge has a team of over 6,000 professionals across more than 20 countries, offering end-to-end AI-first technology services.
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Each engagement—spanning strategy, deployment, security, and adoption—is shaped around business goals, operational demands, and long-term adaptability, helping enterprise leaders address their evolving and connected priorities.
The collaboration also strengthens CX by enabling seamless, responsive, and personalised interactions throughout the customer journey.
“Enterprises today are under pressure to deliver more but faster, smarter, and at scale,” said Nidal Abou-Itaif, Chief Revenue and Transformation Officer, TeKnowledge.
“From elevating CXs to modernising operations and strengthening security, leaders are looking for real solutions that balance innovation with execution.”
“This partnership with Cognigy unlocks the full potential of Agentic AI, helping organisations accelerate transformation while delivering measurable impact across the business.”
By aligning technology and execution, the partnership delivers:
- Accelerated time to value through prebuilt use cases and implementation frameworks.
- Higher customer satisfaction via personalised, context-aware conversations.
- Improved operational efficiency by deflecting Tier-1 inquiries and supporting agents.
- End-to-end support, from AI strategy to deployment and optimisation.
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