InMoment Launches New XI Platform Innovations

Predictive AI text analytics model helps businesses identify what customers will do next to deepen the understanding of customer segments, regions, or markets

InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced new and innovative capabilities to its award-winning XI Platform that enable organisations to deliver measurable business outcomes from customer experience (CX) initiatives.

“Today, it’s not good enough to just know what customers say about your brand or even to be able to understand what they think and feel. Companies looking to win the battle over customer experience will need to be able to predict how they will respond to products, services, or interactions in the future to prioritise initiatives that have the highest impact on the business,” said Sandeep Garg, Chief Product Officer at InMoment. “We continue to invest in integrated applications, sophisticated AI-powered technology, and predictive analytics to deliver an integrated CX solution that connects the needs of the customer and the business to facilitate the next generation of experiences.”

InMoment is announcing new XI Platform features to help organisations take a proactive approach to improve experiences that have a positive impact on business performance.

New enhancements include:

  • Intent Detection
  • Frontline Coaching and Prioritization
  • Impact Predictor
  • Human-Assisted AI Tagging
  • Social and Reputation Management
  • Digital and Mobile App Integration

Additional product enhancements and updates include 41 additional self-serve and language-specific capabilities enabled to build and deploy surveys within the XI Platform. These additional language capabilities allow global organisations location-specific intelligence for experience improvement initiatives.