The new customer care platform is user-friendly, with a modular architecture that enables Jesta to expand its service, integrate with enterprise systems, and add features based on customer feedback and evolving best practices.
Jesta I.S. has announced the launch of its dynamic new customer care and intelligence platform, leveraging Zendesk’s AI-driven service technology. The move is part of Jesta’s ongoing commitment to delivering frictionless care to its growing client base in the fashion, apparel, footwear and hard goods industries.
Key Features:
- Easy submission of support tickets via a powerful and intuitive portal.
- Real-time visibility and tracking of enterprise case life cycles.
- Frictionless, unified communication that includes alerts, notifications, email, web and live chat.
- Faster response and resolution times through intelligent diagnosis and AI automation.
- Enterprise-grade security, including full SSL encryption and advanced access controls.
- Out-of-the-box analytics and configurable reports for continuous improvement.
- Dynamic knowledge repository for self-service and on-demand learning.
The new customer care platform is easy to use. Its composable and modular architecture will allow Jesta to continuously expand its service capabilities, integrate with other enterprise systems and introduce innovative features that align with customer feedback and evolving best practices.
Jesta plans to add ticketing features to its Vision Supply Chain and Vision Retail Management Suites, allowing for automated case creation and agent assignment to speed up resolution. The company also aims to use AI agents for multi-step conversations that adjust based on user input.
“Our clients are at the heart of everything we do,” said Arvind Gupta, President, Jesta I.S. “Jesta’s next-level customer care platform enhances our entire service experience and gives us unprecedented power to respond to our client needs with greater speed and precision.”
“We’re eager to unveil new AI agent capabilities to deliver proactive customer support that continues to keep our Vision Suite clients one step ahead.”
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