The solution will not only increase stock file accuracy to drive sales and reduce waste but also simplify operations and reduce workload for Lincolnshire Co-op store teams, allowing them to focus more on delivering better CX.
Lincolnshire Co-op has partnered with Trust Retail, a Trust Payments company, to implement an inventory management system. The aim here is to increase stock file accuracy to drive sales while simultaneously helping to optimise stock levels across all 99 food stores and filling station outlets across Greater Lincolnshire.
The system will provide accurate stock information for quick commerce customers purchasing through third-party platforms such as Just Eat and Uber Eats. Additionally, it will reduce store workload by automating manual processes and simplify operations through technology that integrates with existing systems.
By simplifying these processes, the initiative is expected to enhance the CX through better product availability and more efficient service.
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Andy Warman, Chief Transformation Officer, Lincolnshire Co-op, said, “We’re happy to partner with Trust Retail to enhance our in-store inventory management capabilities, which will help us continue our progress towards delivering our Purpose Beyond Profit 2030 strategy.”
“This solution will not only increase our stock file accuracy to drive sales and reduce waste but also simplify operations and reduce workload for our store teams so they can focus on our customers.”
“As a co-operative focused on delivering value to our members and communities, ensuring we have optimal stock levels is crucial to our continued success.”
Mike Dotson, Managing Director at Trust Retail, said, “We’re delighted that Lincolnshire Co-op has chosen Trust Retail’s Inventory Management solution to modernise their stock management processes. We are thrilled to be part of the much larger transformation journey that Lincolnshire Co-op is embarking on.”
“This partnership further strengthens our position in the Co-operative retail space, where our solutions are already delivering significant value. We look forward to supporting them in achieving greater efficiency and enhanced customer satisfaction through improved stock accuracy.”
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